Overview

This guide covers Connecting Your Cash Drawer in Chively using a consistent, support-friendly workflow.

Before you begin

  • Confirm you can access the Chively Management Page or POS as needed.
  • Make sure your account has permission to change these settings.
  • Keep a test order, test payment, or test user available for validation.

Steps

  1. Open the Chively app from one of your activated devices.
  2. Click Settings / General Settings on the Navigation Menu.
  3. Select the option that says Open Drawer Upon Collecting Cash Payment.
  4. Click Open Drawer, where you may be prompted to enter the designated passcode.
  5. Select Create a Sales Order.
  6. Select Cash on the payment screen.
  7. Select Pay, then the system will automatically open the connected cash drawer.
  8. On the Transaction / Receipt page, select Refund by Cash.

[!NOTE] Add screenshots for each major step before publishing.

Verification

  • Confirm the change is visible in the expected Chively screen.
  • Run a quick real-world test to ensure behavior is correct.
  • If results are unexpected, double-check permissions and device/network status.

Need help?

Contact Chively Support at +1 (800) 439-8229 or support@chively.com.