All Articles
Getting Started
View allGetting Started with Chively POS
Everything you need to go from unboxed hardware to your first live transaction.
Adding Service Charges for Dine-In or Delivery
This page explains how restaurant staff can add specific service charges for dine-in and delivery options using the Chively software.
How to Customize Kitchen Printouts and Invoices
How to Customize Kitchen Prints and Invoices
How to Log In to the Management Page
This page provides step-by-step instructions for Chively users on how to securely log in to the management page and access their administrative settin...
Payments & Processing
View allPayment Funding Timelines
When you'll receive funds after a transaction - standard timelines, next-day options, and what affects deposit speed.
Adding Fees for Issuing Gift Cards
Adding Application Fees After Issuing Gift Cards
Issuing and Using Gift Cards
Issuing & Using Gift Cards
Adding Automatic Cash Discounts
This page explains how to add automatic cash discounts to cash-only transactions in Chively.
Adding Credit Card Fees
This page explains how to add credit card fees to card transactions in Chively.
Adjusting Tips on the POS
This page explains how to adjust incorrect tips using the POS in Chively.
Refunding Payments
This page explains how to refund customer payments using the Chively software.
Setting Up EBT Payments
Setting Up EBT Card Payments
Hardware & Equipment
View allSUNMI CPad PAY CFD Setup and Use Guide
Configuration guide for SUNMI CPad PAY as a customer-facing payment display in Chively.
SUNMI D2s KDS (DS2 KDS) Setup and Use Guide
Deployment checklist for SUNMI D2s KDS kitchen display stations in Chively.
SUNMI P3 MIX Setup and Use Guide
Operational setup checklist for SUNMI P3 MIX handheld payment terminals in Chively.
SUNMI P3H Setup and Use Guide
Operational checklist for SUNMI P3H handheld payment terminals in Chively.
SUNMI T3 PRO Setup and Use Guide
Deployment checklist for SUNMI T3 PRO family terminals in Chively counter environments.
SUNMI T3 PRO MAX Setup and Use Guide
Recommended setup and operating checklist for SUNMI T3 PRO MAX terminals in Chively.
SUNMI Hardware Overview
A guide to the SUNMI devices available through Chively - which model to choose for each station type.
Connecting a Kitchen Printer Using USB
This page explains how to connect a kitchen printer to the Chively software using a USB port.
Connecting a Payment Terminal
This page gives a detailed explanation of how to connect your restaurant�s payment terminals to the Chively software.
Connecting a Secondary Display
This page explains how to connect a secondary display for your restaurant using the Chively software.
How to Set Up Printers for Cashiers and Kitchen Staff
This page explains how to set up your printers for your restaurant's cashiers and kitchen staff.
How to Use the KDS Kitchen Screen
This page features a detailed explanation of how to use the KDS (kitchen digital screen) digital screen in Chively.
Connecting Your Cash Drawer
This guide explains how to connect cash drawers to the Chively POS system.
How To Activate Your Devices
This detailed guide explains how to activate Chively restaurant software on your devices.
How To Install Chively on Android POS Devices
This guide explains how to download and set up Chively software on your Android devices.
Recommended Device Specifications
These are the minimum device and hardware specifications for running Chively payment processing software.
Staff & Permissions
View allChecking Employee Timesheets
This page explains how restaurant management can view and check employee timesheets using the Chively software.
How to Track Employee Time
This page explains how restaurant management can allow employees to clock in and clock out, tracking employee time using the Chively software.
How to Add Staff
This page explains how to add restaurant staff to the Chively POS and software.
How to Assign Roles to Staff
Keep operations running smoothly with this guide on how to assign employee roles in your Chively software.
How to Close a Shift on the POS
This page explains how to successfully close a shift using the POS in Chively.
How To Enable Two-factor Authentication
How To Enable Two-factor (2FA) Authentication
How to Set Up an Administrator Security Code for Unauthorized Employees
This page explains how managers can create an administrator security code to allow unauthorized employees access to administrative features.
Reports & Analytics
View allBusiness Dashboard Overview
Guide for reviewing core daily performance metrics in the reporting dashboard.
End-of-Day Report and Close Checklist
Guide for running end-of-day reporting and completing close with reconciliation checks.
Gift Card Transaction Reporting
Guide for reviewing gift card payment activity and transaction history.
Manual Sales Audit and Reporting
Guide for auditing manually entered sales and validating reporting impact.
Payment Method Reconciliation Report
Guide for reconciling cash, card, and alternate payment totals by period.
Payroll and Timesheet Reporting
Guide for generating staff timesheet and payroll-ready reporting outputs.
Troubleshooting
View allTroubleshoot Barcode Scanner Not Reading Codes
Fix common scanner read failures on 1D/2D labels, QR codes, and screen-based barcodes.
Troubleshoot Cash Drawer Not Opening
Hardware-focused steps for diagnosing cash drawers that fail to open automatically or manually.
Troubleshoot Customer-Facing Display Not Syncing
Hardware and connection troubleshooting for customer displays that freeze, lag, or fail to mirror checkout updates.
Troubleshoot Kitchen Display Offline or Not Updating
Resolve common hardware and connectivity causes when kitchen displays stop receiving updates.
Troubleshoot Payment Terminal Card Read Failures
Hardware troubleshooting for chip, tap, swipe, and card-reader communication issues.
Troubleshoot Receipt Printer Paper Jams and Cutter Stalls
Hardware-only steps to clear paper jams, fix cutter stalls, and restore normal receipt printing.
Troubleshoot Thermal Printer Faded or Blank Receipts
Fix low-contrast, streaky, or blank thermal receipts with hardware-focused diagnostics.
Troubleshooting Common Printer Problems
This page explains how to troubleshoot the common printer problems you might experience with printers using Chively software.
Troubleshooting Payment Terminal Connection Issues
This page explains how to troubleshoot connection issues between payment terminals and the Chively software.