Creating a Waitlist

Overview

This guide covers Creating a Waitlist in Chively using a consistent, support-friendly workflow.

Before you begin

• Confirm you can access the Chively Management Page or POS as needed.
• Make sure your account has permission to change these settings.
• Keep a test order, test payment, or test user available for validation.

Steps

1. Set up the waitlist on the admin page.
2. On the management page, select Waitlist. Here, staff can enter different events and milestones that customers can then add to their waitlist entries. Once completed, click Save.
3. To activate automated messages like confirmations and cancellations to customers, tap Edit in the Waitlist automated messages section and select the automated message reasons you want to add.
4. Click on Add party.
5. Here you can fill in the guest's name, phone number, number of guests, projected wait time, and any notes (if necessary). Then, click Done.

[!NOTE] Add screenshots for each major step before publishing.

Verification

• Confirm the change is visible in the expected Chively screen.
• Run a quick real-world test to ensure behavior is correct.
• If results are unexpected, double-check permissions and device/network status.

Need help?

Contact Chively Support at +1 (800) 439-8229 or support@chively.com.