Overview

This guide covers How to Use the KDS Kitchen Screen in Chively using a consistent, support-friendly workflow.

Before you begin

  • Confirm you can access the Chively Management Page or POS as needed.
  • Make sure your account has permission to change these settings.
  • Keep a test order, test payment, or test user available for validation.

Steps

  1. When accessing the KDS screen, a customer's order will appear on the kitchen screen as a prep ticket with a list of dishes to be prepared.
  2. On the Current tab, review incoming tickets.
  3. The top line of each ticket shows service type, staff info, and order time.
  4. Ticket colors change over time (gray -> orange -> red) to indicate urgency.
  5. To mark a single item complete, tap that item on the ticket.
  6. To mark the full order complete, tap the ticket and confirm completion.
  7. Completed orders move from Current to the Finished tab.
  8. Use the Schedule tab for future or timed tickets.
  9. Use the Sold out tab to manage unavailable items.
  10. Confirm orders are flowing and updating correctly across all KDS stations.

[!NOTE] Add screenshots for each major step before publishing.

Verification

  • Confirm the change is visible in the expected Chively screen.
  • Run a quick real-world test to ensure behavior is correct.
  • If results are unexpected, double-check permissions and device/network status.

Need help?

Contact Chively Support at +1 (800) 439-8229 or support@chively.com.