Overview

This guide covers Refunding Payments in Chively using a consistent, support-friendly workflow.

Before you begin

  • Confirm you can access the Chively Management Page or POS as needed.
  • Make sure your account has permission to change these settings.
  • Keep a test order, test payment, or test user available for validation.

Steps

  1. On the Transaction screen, select the specific transaction where you want to refund the payment.
  2. Click on the icon and select Refund payment.
  3. The Cashier selects payment methods to refund the customer's money.
  4. Note: In the Transaction list, the program will show an additional Transaction line with the Refund status.
  5. To update the bill on the bill list screen, go to the following:.

[!NOTE] Add screenshots for each major step before publishing.

Verification

  • Confirm the change is visible in the expected Chively screen.
  • Run a quick real-world test to ensure behavior is correct.
  • If results are unexpected, double-check permissions and device/network status.

Need help?

Contact Chively Support at +1 (800) 439-8229 or support@chively.com.