Overview

This guide covers Setting Up EBT Payments in Chively using a consistent, support-friendly workflow.

Before you begin

  • Confirm you can access the Chively Management Page or POS as needed.
  • Make sure your account has permission to change these settings.
  • Keep a test order, test payment, or test user available for validation.

Steps

  1. Go to Utilities/Payment method. Select Yes under the Inactive column. Then, select EBT and click Edit.

Screenshot Placeholder

screenshot of Edit and EBT highlighted from the Payment Method section of the Utilities page

  1. Uncheck Inactive and then click Save.
  2. On the management page, go to Menu/Menu offline. Click Quick edit.
  3. Select the items you want to be EBT eligible. Then, click Save.
  4. Select the item you want to be EBT eligible. Check EBT Eligible and click Save.

Screenshot Placeholder

EBT Eligible highlighted on the General Information section of Edit Regular item page

  1. Go to Menu.
  2. Select Menu category, then double-click a category.
  3. Turn on EBT Eligible and click Save.
  4. Select Menu, then double-click an item.

[!NOTE] Add screenshots for each major step before publishing.

Verification

  • Confirm the change is visible in the expected Chively screen.
  • Run a quick real-world test to ensure behavior is correct.
  • If results are unexpected, double-check permissions and device/network status.

Need help?

Contact Chively Support at +1 (800) 439-8229 or support@chively.com.