Overview

This guide covers Setting Up EBT Payments in Chively using a consistent, support-friendly workflow.

Before you begin

  • Confirm you can access the Chively Management Page or POS as needed.
  • Make sure your account has permission to change these settings.
  • Keep a test order, test payment, or test user available for validation.

Steps

  1. Go to Utilities/Payment method. Select Yes under the Inactive column. Then, select EBT and click Edit.

Payment Method section with EBT highlighted

  1. Uncheck Inactive and then click Save.
  2. On the management page, go to Menu/Menu offline. Click Quick edit.
  3. Select the items you want to be EBT eligible. Then, click Save.
  4. Select the item you want to be EBT eligible. Check EBT Eligible and click Save.

EBT Eligible option on the Edit item page

  1. Go to Menu.
  2. Select Menu category, then double-click a category.
  3. Turn on EBT Eligible and click Save.
  4. Select Menu, then double-click an item.

Verification

  • Confirm the change is visible in the expected Chively screen.
  • Run a quick real-world test to ensure behavior is correct.
  • If results are unexpected, double-check permissions and device/network status.

Need help?

For further support, reach out to your Chively sales agent.