Overview

Use this guide when a customer-facing display does not mirror order or payment updates reliably.

Applies to models sold by Chively

  • Sunmi T3 CPAD PAY CFD
  • Sunmi CPad PAY used as a paired customer-facing display with T3 Pro/T3 Pro Max stations
  • PAX Elys Station 14 when used with detachable secondary tablet workflow

Before you begin

  • Confirm whether the display is connected by pogo pin, cable, or wireless.
  • Check if the issue affects one station or all stations.
  • Keep a known-good cable or dock available for testing.

Steps

  1. Restart both the main terminal and customer-facing display.
  2. Reseat the physical connection and confirm secure docking alignment.
  3. Test with a known-good cable or alternate dock port.
  4. Verify display touch response and brightness at the customer side.
  5. Run a test checkout and confirm amount updates appear without lag.
  6. If wireless mode is used, confirm both devices are on the same network segment.
  7. If the display still fails only at one station, swap with another display to isolate hardware.
  8. Replace the failing unit or connector assembly when fault follows the device.

Screenshot Placeholder

Add photos for dock alignment, connection path, and side-by-side sync verification during checkout.

Verification

  • Customer display mirrors checkout updates in real time.
  • Tip and payment prompts render correctly and consistently.
  • Display remains connected through repeated transactions.

Need help?

Contact Chively Support at +1 (800) 439-8229 or support@chively.com.