Troubleshooting
Common issues, error fixes, and offline mode guidance.
Troubleshoot Barcode Scanner Not Reading Codes
Fix common scanner read failures on 1D/2D labels, QR codes, and screen-based barcodes.
Troubleshoot Cash Drawer Not Opening
Hardware-focused steps for diagnosing cash drawers that fail to open automatically or manually.
Troubleshoot Customer-Facing Display Not Syncing
Hardware and connection troubleshooting for customer displays that freeze, lag, or fail to mirror checkout updates.
Troubleshoot Kitchen Display Offline or Not Updating
Resolve common hardware and connectivity causes when kitchen displays stop receiving updates.
Troubleshoot Payment Terminal Card Read Failures
Hardware troubleshooting for chip, tap, swipe, and card-reader communication issues.
Troubleshoot Receipt Printer Paper Jams and Cutter Stalls
Hardware-only steps to clear paper jams, fix cutter stalls, and restore normal receipt printing.
Troubleshoot Thermal Printer Faded or Blank Receipts
Fix low-contrast, streaky, or blank thermal receipts with hardware-focused diagnostics.
Troubleshooting Common Printer Problems
This page explains how to troubleshoot the common printer problems you might experience with printers using Chively software.
Troubleshooting Payment Terminal Connection Issues
This page explains how to troubleshoot connection issues between payment terminals and the Chively software.