Overview

Use this guide when a kitchen display is online but not updating, or appears fully offline.

Applies to models sold by Chively

  • Sunmi D2S 15.6 inch Full HD Kitchen Display
  • LANDI 15.6 inch Full HD Kitchen Display (C20-DS)
  • IMIN K1 21.5 inch Full HD Kitchen Display

Before you begin

  • Confirm the display has power and visible status LEDs.
  • Identify whether Ethernet, Wi-Fi, or PoE is used.
  • Verify whether only one display or all displays are affected.

Steps

  1. Check power delivery and restart the display.
  2. Verify Ethernet cable seating at both the display and switch/router.
  3. If using PoE, test with a known-good PoE port or injector.
  4. Confirm network link lights are active and stable.
  5. Switch temporarily to a backup connection method if available.
  6. Check display touchscreen responsiveness and local app stability.
  7. Confirm time and timezone are correct, then relaunch the display app.
  8. If updates still fail on one device only, replace network cable and retest.
  9. If multiple displays fail together, escalate as a site network incident.

Screenshot Placeholder

Add photos for Ethernet/PoE checks, link-light status, and display health indicators.

Verification

  • New tickets appear on the display in real time.
  • Touch actions register immediately and sync status updates.
  • Display stays connected without repeated dropouts during test service.

Need help?

Contact Chively Support at +1 (800) 439-8229 or support@chively.com.