Overview

This guide covers Troubleshooting Common Printer Problems in Chively using a consistent, support-friendly workflow.

Before you begin

  • Confirm you can access the Chively Management Page or POS as needed.
  • Make sure your account has permission to change these settings.
  • Keep a test order, test payment, or test user available for validation.

Steps

  1. Method 2: Do a test print from the printer.
  2. Method 3: Do a print test from the printer's drive.
  3. Method 2: Go to POS/Settings and navigate to Printer & Template. Then, select Microsoft Print to PDF printer. Check if any of the information on the PDF is blurry or incorrect.
  4. Method 3: Print test from the Driver/Printer.
  5. Method 2: Print test from the printer driver.
  6. Go to the Windows Settings app, select Printers & Scanner.
  7. Select the printer and click Manage.
  8. Select Printer Properties/ Device Settings.
  9. In the Cutter section, select the option "Full Cut After Page".
  10. Open the Chively app on your tablet and select Settings.
  11. Check if the Printer IP is the same as the POS IP.
  12. Method 2: Check if firewall 42018 on the POS machine is open or not.

[!NOTE] Add screenshots for each major step before publishing.

Verification

  • Confirm the change is visible in the expected Chively screen.
  • Run a quick real-world test to ensure behavior is correct.
  • If results are unexpected, double-check permissions and device/network status.

Need help?

Contact Chively Support at +1 (800) 439-8229 or support@chively.com.